Ethics Channel

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Adif’s Code of Ethics

The Adif Code of Ethics, approved by the Board of Directors, aims to formalize the expected standards of integrity, responsible and transparent behavior of all the people who work at Adif, in the day-to-day performance of their duties and in their professional relationships.

The Code aims to translate Adif's corporate values and principles into desired behavior, taking as a starting point the culture of the organization, the legislation that is applicable to it and the entity's commitment to ethics and transparency.

Fight against fraud and corruption

The Institutional Declaration on the fight against fraud, made by the President of the organization demonstrates its commitment to maintaining the highest standards in compliance with legal, ethical and moral norms and adopting the principles of integrity, impartiality and honesty, implementing a zero tolerance policy with regard to fraud and corruption.

For this reason, the main goal of the institutional declaration is to promote an ethical culture within the organization that exerts a dissuasive effect in terms of any type of fraudulent activity and that makes prevention and detection possible.

The entity also has a Corporate Anti-Fraud Policy, committing to good governance under the principles of ethics and transparency. Likewise, there is a commitment to ensure the correct management of community funds, especially those from the Recovery, Transformation and Resilience Plan, through a plan of specific anti-fraud measures approved on January 25, 2022 by the Administrative Council.

Ethics Channel

The Ethics Channel is the communication channel between Adif and its stakeholders, as well as with society in general so that anyone can report possible breaches of the Code of Ethics and Conduct.

Only those notifications related to the Adif Code of Ethics and Conduct will be handled.

Notification Form

ADIF and ADIF ALTA VELOCIDAD have an IT platform for submitting notifications, queries, raising doubts and/or complaints related to the application of our Code of Ethics and Conduct, as well as for reporting any possible breach or violation contrary to ethics, legality and the rules governing both entities, accessible through the link below.

This communication platform is hosted on servers that meet the highest standards of cybersecurity in accordance with the provisions of the National Security Scheme, and also meet all the requirements of the General Data Protection Regulation and the Organic Law on Data Protection and Guarantee of Digital Rights.

All communications made through this Ethics Channel management platform will be encrypted and confidential. The option of making anonymous reports is also allowed, and it is not mandatory to identify yourself in the name field.  
However, if the sender wishes to receive information about the management of their notification and the its resolution, they must provide an email address.

Please do not use the Ethics Channel to make malicious, unfounded allegations, or those lacking evidence to support the investigation, management and subsequent resolution of the alleged breaches notified.
Likewise, in relation to facts that may constitute fraud or irregularities linked to projects or operations financed with European Union funds, in addition to the internal Ethics Channel, you may use the channel set up for this purpose by the National Anti-Fraud Coordination Service.

For communications that are not related to the Code of Ethics and Conduct, the following channels are available:

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Email address

Available on the website. Virtual office for accessing information and online services.

Customer Service Office.

Official complaints may be made in the Official Complaints Book found in train stations.