Accessibility at stations

The Adif Acerca support service is the free assistance service that Adif offers to passengers with disabilities or reduced mobility, whichever railway company they are using. The service means their journey through stations is simpler, and it makes it easier to get on and off the train.

Who can request Adif Acerca?

The service is available to passengers with disabilities (motor, visual, hearing, or cognitive) and passengers with reduced mobility, including seniors, people with strollers, and pregnant women—traveling on high-speed, long-distance, or medium-distance trains operated by any railway company in the Spanish rail network.

How, when, and where to request Adif Acerca

When buying tickets through railway company ticket sales channels and in person at 70 Adif stations. At these 70 stations, after buying a ticket, assistance can be requested up to minutes before the train departs. In the other 76, at least twelve hours' notice is required (see complete list of stations).

Requests for assistance for international trips starting in any of the stations with the Adif Acerca Service to European countries that are part of the International Union of Railways (UIC) must be made at least 48 hours prior to the departure of the train at the station of origin, by emailing oca.asistenciapmr@adif.es or by calling 917744040 between 6 am and midnight.

Infografía con información sobre cómo solicitar el servicio Acerca descrita en el texto anterior.

Where is Adif Acerca available?

More than 600 mobility assistants provide the Adif Acerca service at 146 railway stations with high-speed, medium-, and long-distance trains. These professionals are easily identifiable thanks to their distinctive orange uniforms. They are trained to assist passengers with disabilities and reduced mobility.

If necessary, mobility aids such as wheelchairs and platform lifts are available, and in 70 stations, the service also includes Svisual, a video interpretation system in sign language.

Mapa con las distintas localizaciones donde se presta la asistencia de Adif Acerca y que se puede leer en la relación de estaciones.

List of stations

Stations with immediate assistance

In the stations with immediate service, if assistance is not requested when purchasing the ticket, it may requested up to 30 minutes before the train departs.

A Coruña
Alacant-Terminal
Alcázar San Juan
Albacete Los Llanos
Algeciras
Almería
Antequera-AV
Antequera-Santa Ana
Ávila
Badajoz
Barcelona-Sants
Bilbao Abando-Indalecio Prieto
Burgos Rosa Manzano
Cáceres
Cádiz
Calatayud
Camp de Tarragona
Cartagena

Castelló de la Plana
Ciudad Real
Córdoba
Cuenca Fernando Zobel
Figueres-Vilafant
Gijón-Sanz Crespo
Girona
Granada
Guadalajara-Yebes
Huelva
Huesca
Irun
Jaén
Jerez de la Frontera
León
Linares-Baeza
Lleida-Pirineus
Logroño

Lugo
Madrid-Atocha Cercanías
Madrid Chamartín Clara Camp.
Madrid-Príncipe Pío
Madrid P. Atocha-A. Grandes
Málaga María Zambrano
Mérida
Miranda de Ebro
Monforte de Lemos
Murcia del Carmen
Orihuela Miguel Hernández
Ourense
Oviedo
Palencia
Pamplona
Pontevedra
Puente Genil-Herrera
Puertollano

Salamanca
San Fernando-Bahía Sur
San Sebastián/Donostia
Santander
Santiago de Compostela
Segovia-Guiomar
Sevilla Santa Justa
Tarragona
Teruel
Toledo
Valencia Joaquín Sorolla
Valencia-Estació del Nord
Valladolid Campo Grande
Vigo Urzaiz
Vitoria/Gasteiz
Zaragoza Delicias

Stations with bookings

At stations with on-request assistance, the service must be requested through the operator at least 12 hours in advance.

A Gudiña Porta de Galicia
Almansa
Arévalo
Astorga
Avilés
Balsicas Mar Menor
Barcelona estació de França
Benicarlo Peñíscola
Benicassim
Bobadilla
Briviesca
Calahorra
Callosa de Segura-Cox
Castejón de Ebro
Campus Universidad Rabanales
Cortes de Navarra
Cullera
Daimiel
Elda Petrer

Elx AV
Espeluy
Ferrol
Figueres
Flaça
Gandía
La Palma del Condado
L'Aldea Amposta Tortosa
Lebrija
Loja
Manzanares
Mataporquera
Medina del Campo
Medina del Campo AV
Mieres Puente
Montijo
Navalmoral de la Mata
O Barco de Valdeorras
Oropesa de Toledo

Peñaranda de Bracamonte
Plasencia
Ponferrada
Salou Port Aventura
Portbou
Puerto de Santa María
Redondela AV
Requena Utiel
Reus
Ronda
Sagunt
Sahagún
Sanabria AV
Sarriá
Socuéllamos
Soria
Tafalla
Talavera de la Reina
Torredembarra

Torrelavega
Tortosa
Tudela de Navarra
Valdepeñas
Veguellina
Vigo Guixar
Vilagarcía de Arousa
Villacañas
Villalba de Guadarrama
Villanueva de Córdoba
Villanueva de la Serena
Villarrobledo
Villasequilla
Villena
Villena AV
Vinaros
Xátiva
Zamora
Zumárraga

Adif Acerca service certified by AENOR

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Universal Accessibility Policy applied to the Adif Acerca service

Go to the Universal Accessibility Policy

Imagen del certificado Aenor que da fe del ajuste a su normativa de la actividad de Adif Acerca.

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Adif Acerca, in figures

793,284 people assisted

2024

+600 assistants

mobility

146 stations

Adif and Adif AV

8.7 points out of 10

service ratings

Accessible and modern stations

Universal accessibility is one of the basic lines of action in the provision of rail services. As such, station improvement and modernization plans contribute to meeting Adif's goal of making railway infrastructures and facilities an increasingly valuable space for citizens, generating welfare, progress and social cohesion.

Los planes de modernización de estaciones se desarrollan según cuatro líneas principales de actuación:

1. Rehabilitación y modernización edificios de viajeros
2. Mejora de la accesibilidad
3. Incremento de la seguridad
4. Actuaciones medioambientales
- Mejora de accesos y entorno
- Nuevos sistemas visuales y auditivos de información al viajero
- Rampas de acceso a andenes y vestíbu
- Aparcamientos accesibles y reservados a personas con discapacidad
- Itinerarios accesibles
- Recrecido y prolongación de andenes para facilitar el acceso de los viajeros a los trenes
- Instalación de bandas de proximidad y franjas amarillas en el borde de andén para ser detectadas por los viajeros con deficiencias visuales
- Pasos de caucho antideslizante entre andenes
- Adaptación a normativa de escaleras y barandillas
- Instalación de rampas y ascensores en andenes
- Mejoras en la iluminación
- Farolas alimentadas con energía solar fotovoltaica
- Aseos adaptados a personas con discapacidad