Support for rail accident victims

Adif's mission is to manage a safe, efficient and sustainable infrastructure. That is why we are always working to improve safety at track crossings, and minimise accidents and collisions at any point in the rail network. 

Railway accidents in general have special characteristics because of their serious consequences for both victims and their families. Therefore, the company must provide personalised care, addressing any doubts that may arise after an accident and guiding victims or family members throughout the information process and informing them of any potential insurance cover to which they may be entitled.

With this premise, Adif has developed a comprehensive procedure for assisting victims of train collisions and their families. The objective is to minimize the uncertainty caused by such incidents on the railway infrastructure by offering personalized support that ensures proper care and assistance. This includes providing information about the services Adif offers in these cases and managing requests made by the affected individuals or their families related to the accident they have experienced.

Adif will collect the personal and contact information of the person requesting the service. Within no more than 3 business days, an Adif representative will contact the person who made the call to inform them about the procedures and arrangements requested by the affected individual or their family member (up to the second degree of consanguinity or affinity), providing support and guidance to the victim or family member throughout the entire process.