Accessibility at passenger stations

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In order to facilitate transit through our stations for all travelers, in general, and, above all, for those with disabilities or reduced mobility, there is a set of measures and services that aim to ensure universal accessibility to our stations and the rail services provided in them.

Acerca Service

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What does it consist of?

Es un servicio de Atención y Asistencia a viajeros con discapacidad o movilidad reducida que Adif pone a disposición de los clientes del ferrocarril.
​​​​​​​Se trata de un servicio personalizado que orienta, informa y facilita al viajero el acceso y tránsito por las estaciones, así como la asistencia en la subida y bajada de los trenes.
​​​​​​​En caso necesario dispone de los medios mecánicos para su realización.

​​​​​​​El servicio comprende, tanto el recibimiento del viajero en el punto de encuentro de la estación de origen, asistencia en el tránsito por la estación y su subida y acomodo en el tren, como la recogida en destino en la plaza asignada en el tren y su desembarco y acompañamiento hasta el lugar previamente establecido en la estación de destino.
Acerca Service

This is a care and assistance service for passengers with disabilities or reduced mobility that Adif makes available to rail customers.

It is a personalized service that guides and informs passengers and facilitates their access and transit through stations, as well as providing assistance when boarding and alighting from trains.
If necessary, mechanical devices are available to enable this.

The service includes picking up the passenger at the meeting point in their station of origin, assistance transiting through the station, boarding the train and finding their seats. They will also be picked up at their destination station, helped to disembark and accompanied to the previously established place in the arrival station.

Request for assistance

Travelers who need it can request it:
  • When purchasing a ticket through the sales channels established by the train operators.
  • After purchasing a ticket and before making the trip, via the telephone numbers and channels set up by the train operators.
  • Directly at some stations with a permanent service, if it was not requested at the time of purchase, and at least 30 minutes before the departure of the train. At stations with scheduled service, assistance must be requested through the operator at least 12 hours before the departure of the train.
  • Requests for assistance for international trips to European countries that are part of the International Union of Railways (UIC) must be made at least 48 hours prior to the departure of the train at the station of origin, by emailing or by calling 917744040 between 6:00 am and midnight.

List of stations

Servicio Adif Acerca certificado por AENOR
​​​​​​​Ver certificado

​​​​​​​Política de Accesibilidad Universal aplicada al servicio Adif Acerca

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More comfortable, more accessible and more modern stations

More comfortable, more accessible and more modern stations

Universal accessibility is one of the basic lines of action in the provision of rail services. As such, station improvement and modernisation plans contribute to meeting Adif's goal of making railway infrastructures and facilities an increasingly valuable space for citizens, generating welfare, progress and social cohesion.

The station modernization plans are developed according to four main lines of action:

1.       Rehabilitation and modernization of traveler buildings

2.       Improved accessibility

3.       Increased security

4.       Environmental actions

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Proximity bands and yellow stripes on the edge of the platform
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Improved access and environments
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Non-slip rubber steps between platforms
Accessible car parks
ramps and elevators to platforms
solar powered lighting
Adif service and information centre

91 243 23 43

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